A shout out to the very impressive customer service I received from the Apple help line on the phone today.
I wasn’t that optimistic, as I had to press various keys in response to a number of automated questions before I could even get in the queue to talk to a live person. When I was given the option as to what music I wanted to listen to while on hold, my heart sank. Luckily I was ringing during work time, so at least it wasn’t my own time I was wasting.
My problem was the keyboard that we bought from the Apple store last year, to go with my iPad mini. It’s been great, but just stopped working earlier this week, and I wanted to know if there was an easy fix, and if not, where I could take it to be looked at by an expert.
I the end I was on hold for only one and a half songs from my chosen genre (popular music). The tech support lady was very helpful, once I’d answered all her security questions to her satisfaction. I was on hold again briefly before talking to someone else who just arranged a refund of the price we paid when we bought it. No hints about getting it going again, no advice on where to take it, not even any questions as to why it might have stopped working in the first place – did you drop it, spill coffee on it, try to get food remnants off it with one of those giant foaming cleaning wipes from theatre, nothing. They didn’t even want it back. Too easy.
They’ve sold out of them now at the Apple store so I’ve ordered another one online. I’m going to take care of this new one just as well as the last one, or possibly even better ahem.